RESCHEDULING help and FAQ

Workshops cancelled by us are rescheduled at no cost. We will activate your booking ID as a full value promo code so you can sign up again at a time of your choosing.

Workshops cancelled by you are rescheduled with a 30 dollar fee if no notification was received of the cancellation within 48 hours. I understand there are emergencies but I unfortunately can not take the good word of the general public and will be strictly enforcing this new policy.

I am a reasonable person and you can certainly plead your case but I am in no way required to waive the fee. Wasted availability is wasted time for everybody else involved.

You can email ocgscheduling@gmail.com or ohiocityglass@gmail.com they will both be seen and responded to by the owner. That’s me. Hello there. I run the website content too.

Additional Ohio City Glass Policies

  • It is recommended that you bring water or other non-alcoholic beverages.
  • This is a workshop environment; please dress appropriately. No open toed shoes or high heels. All necessary safety equipment will be provided but customers are encouraged to bring their own safety glasses if they desire.
  • All work MUST be picked up at a later date because of necessary cooling time and finishing. Work may be shipped at the customer’s expense. Ohio City Glass is not responsible for damage during shipping.
  • In the event of class cancellation by Ohio City Glass due to weather or unforeseen circumstances (illness, equipment failure, emergency) customers can reschedule at no cost.
  • 48 hours cancellation notice required for refunds in most cases. We reserve the right to refuse refunds in the event of a “no-show” or arrival beyond stated late arrival times
  • $30 rescheduling fee may apply at our discretion following customer cancellations within 48 hours. Same day cancellations are typically forfeiture of your funds/voucher and activity.
  • Classes may run over their scheduled time.
  • In the event of breakage during cooling process or any other reason customers can choose to remake their work at an available date of their choosing or choose a piece from the gallery of equal value.
  • Vouchers will be honored beyond expiration date if scheduling is not available within a 90 day period or in the event of cancellation by Ohio City Glass.
  • Serious health conditions or special needs must be disclosed before visit due to the potentially hazardous nature of the activity. All attempts will be made to accommodate each individual based on the specific situation.
  • No experience required for NOVICE workshops, all customers will work with the assistance of a skilled artist. Some options are WAY more enjoyable if you have previous experience here with us or elsewhere. We prefer you go through a novice class first here even in that case.
  • Please PLAN to arrive no earlier than 10-15 minutes before your scheduled time and no later than 5 minutes before.
  • $30 rescheduling fee may apply at our discretion following customer cancellations within 48 hours. Same day cancellations are typically forfeiture of your funds/voucher and activity.
  • We comply with and enforce all local mandates and health regulations
  • additional policies rules and regulations may apply that are not listed here and we reserve the right to enforce them to ensure the safety of our participants and staff.